Have a question about an order you received? See the
Sales & Returns PoliciesWhat is the Lady A Team or Member Community?
The Lady A Team/Member Community serves as an online community and resource for fans. The Lady A Team is integrated with the website to allow exclusive content and interaction for users with community profiles.
I have a new email address. How can I change my information?
You can change or verify your info (including your e-mail address) by logging in to the site, then click the Edit tab in your profile.
Why am I not receiving email from the Lady A Team?
We send email updates and newsletters to the email we have on file for you, so please ensure that the address is correct. Please be sure to check your Junk Mail folders if you have them. Certain Internet Service Providers have very strong filters, making it difficult for some of you to receive our emails. Make sure that all email website addresses (
support@ladyantebellum.com,
mail@ladyantebellum.com,
noreply@ladyantebellum.com) are in your address book, as some spam filters will disallow mail from sources not on your approved list.
How do I send an email to Lady Antebellum or the Lady A Team?
For any and all contact information, please consult the contact page.
How can I find out information about an order I placed in the Online Store?
The Lady Antebellum Online Store is managed and fulfilled by MCN. Please see the MCN
Online Store F.A.Q.Will my personal information be shared or made public to any other entities?
We respect your privacy and we will never share your private iinformation with a third party or sell our email lists. You may opt out of our newsletters at any time from your profile page(click the My Newsletters tab). You may also opt to receive email from MCN's Special Promotions List.
How do I pay for a Lady A Team Membership?
We accept Visa, Mastercard, AMEX and Discover. We are not currently accepting checks.
As a Lady A Team member, will I be eligible for Meet & Greets with the artist?
Yes. If you are a Lady A Team Member in good standing, you can submit your meet and greet requests online by logging in to the site and applying for a show's meet and greet on the Tour page. Winners will be selected on a lottery basis. Please note that some shows may not have a meet and greet due to extenuating circumstances. You are NOT guaranteed a meet and greet just by joining the Lady A Team. Winners are drawn randomly out of hundreds for each show.
Will Lady Antebellum be coming to my city this year?
All of this information is posted in the tour/calendar section as soon as it is confirmed. If a date is all of a sudden missing, then it has probably been cancelled or rescheduled. Sometimes the venues are unaware of the confirmed date before we are however that doesn't mean that the show is not going to happen. Please continue to check the site for updates. ***All dates, even those confirmed on this site, may be subject to change with little or no notice. Please be sure to confirm dates with the venue before traveling long distances.
When will Tickets go on sale for my city?
All of this information is posted in the tour/calendar section as soon as it is confirmed. Pre-sale tickets are posted within the Member section of the site based on availability.
Who has access to pre-sale tickets?
Only members of the Lady A Team are eligible to purchase pre-sale tickets. No yet a member? Visit the artist's Fan page today! Notice: We have a no refund policy and do not tolerate fans purchasing memberships just to get access to presale tickets, then expecting a refund if they do not get them. Please read all presale ticket information before buying your membership.
Which Seats will be available through the Pre-sale process?
The artist's agreement with the ticket vendor(s) makes select seating available to Lady A Team Members before it is made available to the general public. Once the pre-sale window has expired, these tickets will return to public access. The location of the Lady A Team seats may vary at each concert. It is important to note that members who make the effort may very well find it possible to purchase better seats through the normal ticket outlets than those held through the Lady A Team. However, please be aware that we do our best to secure as many prime seats as possible for our members.
Which shows will be available for pre-sale?
Pre-sale tickets are made available via an agreement between the artist and the ticket vendor(s). Only shows which the vendor are handling/promoting will be made available for pre-sale. All shows that are to be made available will be announced via the website in advance of the pre-sale date as that information is made available to the Lady A Team. Please do not email asking if a particular show will be made available or not; the answer can be found based on the presale ticket availability on the tour/calendar page.
The show is not listed on the ticket vendor's website. Is it really available?
Shows advertised on the artist's site are arranged through the ticket vendor(s). However, the show may not display on the vendor's site as the local vendor office or the venue might still be working on the show and have not made it visible online.
How will I know when pre-sale tickets are available for the show I am interested in?
Pre-sale dates will be announced to members on the website and via email. In general, tickets will go on sale to Lady A Team Members the Wednesday or Thursday before they are made available to the general public, and continue for a set amount of time. Pre-sale dates and times will also be announced in the tour/calendar section.
Why isn't the show in my area having a pre-sale?
Not all shows will be available for presale. Festivals Events, fairs, and other general admission shows typically are not offered on a presale basis. Presales from other arena shows may be announced late due to difficulty confirming the presale ticket locations within the venue. Presale ticket events are posted immediately on the website tour/calendar page as soon as they are confirmed and the information relayed to us.
How long will the pre-sale be available?
Normally the presale begins the Wednesday before the public sale and ends the Friday before the public sale. Circumstances may alter these dates and times so exact dates/times will be posted on the website tour/calendar page as soon as they are confirmed.
*Please Note: We have a NO REFUND policy. We do not guarantee that every member will be able to get pre-sale tickets through the Lady A Team. Just as any show can sell out of tickets, so can the pre-sales. We encourage you to experience the Lady A Team in it's entirety as there are many benefits to being a member.
Ticketmaster is having a pre-sale. How do I get my pre-sale code?
Ticketmaster presales are not associated with the Lady A Team, so we do not have the code to access their presales.
How do I get my unique member code to access the pre-sale area?
YOU WILL NOT NEED A CODE TO PURCHASE PRE-SALE TICKETS. You may link directly to the Pre-sale ticketing page by visiting the tour/calendar page.
How much are tickets?
We will not be posting ticket prices in advance. They will be posted on the vendor's site during the pre-sale before you purchase them.
The 'best available' seats seem to fluctuate. Why is that?
The vendor sites hold the tickets that fans are "looking" at while they are deciding whether they want those seats. When seats are being looked at by one fan, they cannot be looked at by others, so it can appear there are no tickets left, but there usually are - the tickets are just on hold. This is also compounded by people trying out the pre-sale process who have no intention of buying tickets to the particular show.
How many tickets can I purchase?
The number of pre-sale tickets available per member will be listed on the ticket purchase page.
*Important Note: If a member is caught trying to sell fan club tickets above face value, this will be cause for immediate fan club membership termination.
How do I access my tickets?
Tickets purchased through a pre-sale on LadyAntebellum.com will be waiting for you at the venue's will call booth the evening of the show. You MUST bring a valid photo I.D. to claim your tickets.
I have a question that is not answered here.